Livres
The future belongs to those who believe in the beauty of their dreams. (Eleanor Roosevelt)
Livres

« Ce sera mieux après... »

Unless we're too stupid!

An invisible virus has caused the whole world to experience a trauma of rare intensity, which reminds us how much health is our most precious possession. And excessive fear, our worst enemy. Convinced from the start of this ordeal that this pandemic was going to be the most transforming event in contemporary history, but also the most potentially devastating or refounding, I wondered if it was possible to take a realistic look at him but optimistic, despite everything he has destroyed in his path.
Because it's my nature. Because after the health crisis comes the economic crisis. Because the difficulties and challenges that await each of us are considerable. And above all because being positive, and staying positive in these uncertain times, is our only guarantee to get out of a nightmare that has already lasted too long as quickly as possible.
It is my view as a citizen and entrepreneur on this extraordinary experience, and the reflections it inspired me throughout the confinement, that I invite you to share with me through many important questions, to which no one should escape. Hopefully, collectively we will make the choices that will best prevent all of this from happening again, and that will lead to a better world.

« Startup Academy »



The object of all fantasies around the world as its actors revolutionize our daily lives, the startup phenomenon fascinates as much as it worries. No sector of activity escapes the daring and attacks of these new entrepreneurs, sometimes sowing panic in the "old economy" and causing countless challenges within the staffs. No organization, way of doing things or recipe can be considered as final. Everything can and should be questioned regularly, even and especially when it starts to work well. While no company is now asking the question of "why" to accelerate its digital transformation ("disrupt or be disrupted!"), All are wondering about the "what" to accelerate, and even more about the "how" to achieve it. With his usual optimistic, benevolent and sometimes critical entrepreneurial outlook, Philippe Bloch summarizes in twelve chapters the keys to be reproduced by anyone who wishes to draw inspiration from the best of startups to stay in the race for innovation and agility in a world uncertain where everything is accelerating.

« Tout va mal...mais je vais bien ! »

How to live happily in a shitty world

Why are we so often convinced that life is a sea of ​​hardship or effort, when in reality it is an ocean of pleasures and opportunities? If you doubt it, it is urgent to change your glasses. Because yes, the world is uncertain, violent, changing, chaotic. But your life is beautiful! Much more than you can imagine. And it can be even more so, by following a few principles that are as simple as they are effective. After having alerted us to the excesses of our pessimistic vocabulary with the bestseller "Never say good luck to me again!" ", Philippe Bloch gives us here nine keys to living happily in a" shitty world ". There are so many dreams to be lived ... and a French miracle is still possible. It is up to each of us to contribute.
Halfway between personal development and political essay and the approach of crucial electoral deadlines for the future of our country, Philippe would like that « Tout va mal... Je vais bien ! » contributes to the reflection as much as to the evolution of our behavior. His dream: that everyone can say to each other again « This is where it happens ! »

« Ne me dites plus jamais bon courage ! »

Anti-depression lexicon for immediate use by the French

Are you tired of being a killjoy, thinking sad, living sad, dressing sad? So, stop talking sad! Life is good, but it is short. Every moment deserves to be lived intensely and appreciated in its proper measure. It is possible, and it was time to remember it. Discover in this “little” lexicon the twelve expressions that spoil your daily life without even realizing it, and learn to get rid of them as quickly as possible. It will be good for everyone, and will save Social Security billions of euros in antidepressants. Most importantly, it will free your energy and make you want the future, which is infinitely more exciting than you think. To redo projects, to dream big, to no longer cling to a bygone past. Being afraid of everything is of no use to anyone, nor to anyone. So update your personal software and join the camp of optimists and enthusiasts! You will see, happiness is contagious and it is within reach of words ...
Already sold more than 50,000 copies, « Ne me dites plus jamais bon courage ! » comes out in Pocket book on 4 november 2015.

« Opération Boomerang »

360 ideas for improving the quality service in the Internet age

A legal conflict over the title of the book "Service included 2.0" having forced Philippe Bloch to change the title in 2013, the book is now called "Operation Boomerang - How to get your customers back to the internet age". Its content is identical, except that 5 tips have been added, bringing to 365 the number of ideas to implement to become a customer service champion.

« Service Compris 2.0 »

360 ideas for improving the quality service in the Internet age

25 years after the incredible success of "Service Compris", translated into several languages and has sold 500,000 copies since 1986, Philippe Bloch recurrence by publishing "Service Compris 2.0", subtitled "360 ideas for improving the quality service in the Internet age." At a time when entire sectors of the economy are threatened by the tremendous growth of internet, the book delivers all managers some 360 tips to implement immediately to improve their quality of service, and return man in the heart of the customer relationship.
First business book "quadruple play" (for smartphone applications, email subscription, eBook and printed book), "Service Included 2.0" is published by Ventana Editions, which was launched by Philippe Bloch.

« Bienheureux les Fêlés… »

Everyone can be an entrepreneur

Philippe Bloch’s latest book « Bienheureux les Fêlés… », tells his personal story as the founder of Columbus Café, the company he created in 1994 and turned into France’s leading chain of espresso bars. Published in March 2003 by Robert Laffont, the book was a best-seller among French entrepreneurs and made Philippe a central figure in that community.

« Dinosaures & Caméléons »

9 paradoxes to succeed in an unpredictable world

Philippe published his second book « Dinosaurs & Chameleons » in April 1991 (Jean-Claude Lattès Publishers), convinced that entrepreneurs would have to constantly reinvent themselves to survive in an unpredictable world. The book has since become a reference for numerous French executives, selling more than 60,000 copies in its first year of publication.

« Service compris »

Happy customers make winning companies

On returning to France after spending two years in New York, Philippe Bloch, then aged 27, published his first book « Service Compris » in February 2006 (Jean-Claude Lattès Publishers). The book sold more than 100,000 copies in its first 12 months of publication. Translated into Italian and Portuguese and later published in a Pocket edition, « Service Compris » became a business phenomenon, selling more than half a million copies in Europe.

dinausauri & cameleonti Servizio compreso serviço incluido Service compris Service compris Service compris

Above: the foreign, paperback and audio editions of Philippe Bloch’s books
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Philippe Bloch - The Ventana Group - 4, Avenue Hoche - 75008 Paris France - Email : philippe@philippebloch.com - Tél +33 (0)9 50 78 36 32 - Fax +33 (0)1 48 74 57 02
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