Dreaming big will help you achieving small things. (Jules Renard)
Philippe Bloch

Philippe Bloch received his MBA in 1982 from ESSEC Business School in Paris, France.

He served as a Commercial Attaché for the French Embassy in New York from 1982 to 1983. While acting as Publisher of "L'Expansion Magazine" from 1984 to 1986, he published his first book "Service Compris" (the most successful French business book to date, selling over 500,000 copies) and created PBRH Conseil in 1987 (a training, consulting and publishing company specializing in customer service quality).

His second book ("Dinosaures & Chameleons - 9 paradoxes to succeed in an unpredictable world") was published in 1991.

Philippe has since given more than 2,500 conferences throughout Europe focusing mainly on customer service, excellence, management and entrepreneurship, and has acted as "Master of Ceremony" for numerous national and international events.

In 1993 he founded Columbus Café, and opened stores in Paris and Lille in october 1994, successfully introducing the gourmet coffee concept for the first time in France. The company now operates more than 50 units in France and the Middle East, employing more than 500 people.

His third book "Bienheureux les Fêlés..." tells the personal story of his entrepreneurial ventures in a country which does not always promote initiative and the entrepreneurial spirit.

Philippe left Columbus Café in June 2004, and is now working on numerous activities, including conferences and "Master of Ceremony" activities, various writing assignments in business periodicals and a weekly radio show on BFM Radio ("L’Entreprise BFM").

He has launched a website called Bookee to help manage bookmarks on the web.

In 2011, he self-published his latest book "Service compris 2.0" (360 ideas to improve customer service in the age of the internet) that he conceived as the first "quadruple play book" (paper, ebook, phone app and mail subscription). In May 2012, he has appeared as a jury member for the TV show "The Inventor 2012" on M6 national television.

Philippe is bilingual in both French and English.

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Philippe Bloch - The Ventana Group - 4, Avenue Hoche - 75008 Paris France - Email : - Tél +33 (0)9 50 78 36 32 - Fax +33 (0)1 48 74 57 02
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